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Or is there something that we could be doing better?

Feel free to contact us any time!

Due to the high volume of emails we receive, please call us for any sales related questions.

The "WD" FAQ

Where is Weiner Distributing located?
-We are located at 1201 Desoto Rd in Baltimore, Maryland 21223

Can you be reached by phone?
-Yes, please call us at 1-800-4-WEINER (410-525-2600 in MD)

Can I email my questions and orders?
-Yes, feel free to email us by clicking here.

Can I order a game or part online?
-Weiner Distributing offers the best prices on new and used machines and accessories. Since there are so many games and options, it would be near impossible for us to list and regularly update prices on the web. If you are ready to make a purchase please contact us and we will get your item(s) shipped as soon as possible.

Can I pick up my games at your warehouse?
-Yes. You are welcome to stop by during normal business hours.
(M-F 9am to 5pm)

How can I pay for my purchase?
-We accept Visa, MasterCard, money orders, and cash.

Can I open a commercial account?
-Companies who have a long term sales relationship with Weiner Distributing Company may be offered commercial accounts.

Why is there no pricing information listed with the games?
-Many of the manufacturers we represent do not allow us to post pricing information on the Internet. We are sure you will find our prices very competitive. Let us prove it. Call us today. Pricing information for some items can be found here.

Do you charge sales tax?
-Orders shipped to states outside Maryland are not subject to sales tax. Orders shipped to a Maryland address are charged a 5% sales tax unless we have a sales tax exemption certificate on file for your company.

Are credit cards required for advanced replacement parts?
-Yes. Weiner Distributing requires "authorization to charge" your credit card to send advanced replacement parts. This is required for warranty and non-warranty parts as well. Customers are also responsible for any and all shipping charges that may accrue for warranty related advanced replacement parts.

What are my shipping options?
-Shipping charges vary according to product, type, weight, carrier and destination. Most products are shipped via UPS (because they are convenient, competitively priced, offer package insurance and excellent tracking software).

We also offer express shipping options - UPS blue or next day air. Express delivery results in additional charges.

For large items, we have negotiated very favorable discounts with Roadway, USF RedStar, and Forward Air.

Can I have an order shipped to my P.O. Box?
-No. We ship UPS unless the shipment is too large or too heavy and requires a commercial carrier. A valid street address is required to insure proper delivery.

How long will it take to receive my order?
-In stock orders received before noon, eastern standard time, are normally shipped the same day received. Orders received too late for same day shipment are shipped the next day. Special order and back order items are shipped within 48 hours of receipt.

What does factory authorized mean?
-Factory authorized is the term used to describe distributors who are contractually deemed knowledgeable and fit to sell and service various machines. We follow extremely high repair standards established by the equipment manufacturers. Our technicians receive periodic training from factory representatives and sometimes from the very people who designed the machine!

Are you hiring?
-We are always looking for exceptional individuals!
Please call us at 1-800-4-WEINER.